Help Center

We have a wide range of frequently asked questions and guides, so if you can't find what you're looking for, please don't hesitate to contact us.

FAQ

We have compiled a list of frequently asked questions from our customers.

πŸ’Ό About Legal Services

  • Is the first consultation free? +
    Yes, the first 30 minutes of legal consultation is free. Your lawyer will provide you with a detailed explanation of the services we offer.
  • How long does it take from consultation to resolution? +
    It depends on the complexity of the case, but for most cases it is around 1-3 months. Details will be explained during the initial consultation.
  • How do I pay for the fee? +
    We accept credit cards, bank transfers, and installment payments. We also offer a contingency fee system.

πŸ”’ Security

  • Is my personal information safe? +
    Yes, we use the latest encryption technology to keep all personal information secure and we conduct regular security audits.
  • Is online consultation safe? +
    All communications are encrypted using secure communication protocols, and video conferencing is conducted in a dedicated, secure environment.
  • What is your data backup system? +
    We store your data in encrypted form in multiple secure locations, perform regular backups, and have a data protection system in place in case of a disaster.

User Guide

We will guide you through how to use our various services.

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For first-time visitors

We will explain the process from starting to use the service to consultation.

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How to use online consultation

We will show you how to use the video consultation system.

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How to use the app

We will introduce the functions and usage of the smartphone app.

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For those in need

If you can't find a solution, here's how to get help:

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Phone Support

Our specialized staff will respond directly to your inquiries.

Call
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Chat Support

We'll answer your questions in real time.

Start a chat
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Email support

We accept inquiries 24 hours a day and will respond in order.

Send Email
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